If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates the package has delivered but you have not received it, contact us so we can try to track it down.
We're happy to provide a refund or exchange for items in their original condition provided you contact us within 15 days of receipt to process a return or exchange. Goods must be received in original and resellable condition. Shipping fees are non-refundable.